Since 2004, Loudoun County has been one of the most advanced governments in the nation when it comes to technology.
Last year the county was seventh in the annual survey conducted by the Center for Digital Government and the National Association of Counties.
This year, Loudoun improved on that ranking coming in as the third most technologically advanced county governments in the United States.
The 2013 Digital Counties Survey recognizes leading examples of counties using technology to improve services and efficiencies, as well as facilitating open government, transparency and citizen engagement.
One of the ways Loudoun has managed its database so well is through its partnership with Laserfiche Enterprise Content Management.
The county implemented Laserfiche's ECM software in 2007 to simplify its three separate systems.
“Laserfiche has integrated in with the process of government and doing things over and above the management of information like governance, cost saving and business process,” Kimberly Samuelson, director of government strategy at Laserfiche Document Management said. “On the cost saving side, governments are generally very paper centric, but around paper there is cost and when you can eliminate that you can save a fair amount of money. Loudoun County has automated things like their payroll department, their invoice processing as well as other online services.”
Loudoun County's website, loudoun.gov, also provides easy access to Loudoun County’s social media sites, Facebook, Twitter and YouTube.
Laserfiche has employed more than 5,000 state and local governments across the United States. Included in that number is neighboring counties Prince William and Fairfax.
“Over the last six years, Loudoun has gone far with the system in terms of maturity and life cycle. They definitely have taken advantage of what it does for them and seem to keep growing it,” Samuelson said. “There is 30 departments total in Loudoun County and I believe they plan on rolling it out to all of them.”
Over the course of the coming year in addition to the new Oracle Based Enterprise Resource Program, the county will be rolling out new tax and assessment programs.
Loudoun County continues to leverage new and emerging technologies.
In the past year, Loudoun also has increased the use of mobile devices, tablets and smartphones to achieve cost and time savings that could not be realized with the use of traditional PC technologies.