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NOVEC improves ranking in satisfaction study

© Leesburg Today - 07/30/2015

Northern Virginia Electric Cooperative jumped to the second ranking from fifth last year in the J.D. Power 2015 Electric Utility Residential Customer Satisfaction Study ""South Midsize Segment"" and its overall customer satisfaction score improved to 746 from 722 last year.

The study, in its 17th year, measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service.

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